We have probably all been victims, at least once in our lives, of certain mysterious calls: unknown numbers that do not answer when we pick up the device or hang up after a few seconds. We often think that it is just a mistake. Because of course anyone can accidentally dial the wrong number. But what if it wasn’t? If these calls were well thought out and had a specific purpose. Always be careful, because these “silent calls” can get you into serious trouble. Here’s how to protect yourself against that.

Call center

Call center – Source: spm

Why do we receive silent calls?

There is a specific reason why silent calls exist. Generally, this scheme is used by different call centers for purely business purposes to save time. His technique is to use automated systems that generate more calls than the number of operators available at that time. Since they cannot handle multiple clients at the same time, the call remains silent. Once the operators are available again, they focus on the previous calls that the system has recorded.

Unfortunately, many such calls have been reported to the Data Protection Authority in recent weeks: anxiety, panic attacks, anxiety, restlessness, stress and fear for your own safety. This cocktail of emotions shows that these calls can be dangerous for people’s mental health.

unknown call

Unknown caller – Source: spm

In France, the law that protects against silent calls is Law No. 2014-344 of March 17, 2014 relating to consumption. This law prohibits silent calls and provides criminal penalties for those who send them. It also protects consumers against other types of deceptive business practices, such as door-to-door solicitations or deceptive offers for telephone or Internet services.

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Here are some tips to avoid silent calls:

  1. Use a call blocker app – There are many free apps that can help you block unwanted calls, including silent calls.
  2. Do not answer calls from unknown numbers: If you do not recognize the number that appears on your phone, it is better that you do not answer the call.
  3. Don’t give your phone number to people or companies you don’t know: it can protect you from unwanted calls, including silent calls.
  4. If you receive silent calls despite your efforts to avoid them, you can report these calls to the DGCCRF or ARCEP. These organizations can investigate these calls and take steps to protect consumers from these practices.

There is also an application to know exactly who is calling you and it is called “truecaller”. If you download it, it will help you better filter unwanted calls that you don’t want to answer. Above all, this will allow you to escape certain scammers who try to trick you by activating various payment services at your expense.

  1. Use a phone call blocker app. There are many free options in the Google Play Store, such as “Truecaller” or “Mr. Number”, which can help you identify and block unwanted calls.
  2. Turn on the spam call blocking feature built into your device. On newer Android devices, you can turn this feature on by going to “Settings,” then selecting “Security & Privacy” and finally “Spam Call Blocker.”
  3. Block individual phone numbers. If you receive an unwanted call from a particular number, you can block it by adding that number to your block list.
  4. Do not answer calls or messages from unknown numbers. If you don’t recognize the number on your incoming call, it’s best not to answer. If you receive a text from a number you don’t know, ignore it.
  5. Beware of phishing calls or phone scams. Some unscrupulous people may try to trick you into calling them and pretending to be a legitimate business or government official. Be careful and never give your personal or financial information to people you don’t know.
  1. Use the “Call Block” application built into your device. This app allows you to block individual phone numbers or types of unwanted calls, such as anonymous calls or voicemail calls. To turn it on, go to “Settings,” then select “Phone,” then “Call Block.”
  2. Install a phone call blocker app. There are many free options on the App Store, such as “Truecaller” or “Hiya”, that can help you identify and block unwanted calls.
  3. Block individual phone numbers. If you receive an unwanted call from a particular number, you can block it by adding that number to your block list.
  4. Do not answer calls or messages from unknown numbers. If you don’t recognize the number on your incoming call, it’s best not to answer. If you receive a text from a number you don’t know, ignore it.
  5. Beware of phishing calls or phone scams. Some unscrupulous people may try to trick you into calling them and pretending to be a reputable company. Be careful and never give your personal or financial information to people you don’t know.
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read also Does the phone ring but no one answers? Here’s how to combat “silent calls” and how to protect yourself